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Refund and Cancellation Policy

Refund and Cancelation Policy

Cancellation Policy

PDH STAR reserves the right to cancel or reschedule training courses. If the course is being rescheduled within the next calendar month any payments will be applied towards the rescheduled course. If the new course date is more than one month from the original course date, the applicant is entitled to a full refund.

Refund Policy

If the applicant wishes to cancel their course application and payment, they can do this as long as it is done seven business days in advance of the course date. If the cancellation is made within the seven business days period from the course date, the applicant will receive a credit that they have to use within a six month period from the original course date.

If the applicant fails to attend the rescheduled course date or wants to reschedule again, they will forfeit 50% of the course fee. If they do not reschedule or fail to attend a rescheduled course within a six month period from the original course date, the full 100% of the course fee will be forfeited.

For online courses: in an unlikely event that you would like a refund for your purchase, please send us a request within 48 hours of your purchase. In order to qualify for a refund, you need to meet the following criteria:

  • Course purchased no more than 48 hours prior to refund request
  • You have not enrolled and started any of the courses purchased

If you meet the above criteria, please submit your refund request via email to with your proof of purchase attached to your email and an explanation as to why you are requesting the refund. Please note that the above cancellation policy is not applicable to OSHA 10 and OSHA 30 courses, or any packages that include OSHA 10 and OSHA 30 courses. For OSHA 10/30 courses or packages containing OSHA 10/30 courses, the OSHA 10/30 cost is non-refundable. The price of the OSHA 10/30 courses are shown on the individual course pages.

If you purchased your class through a reseller, the refund and cancellation policies of the reseller apply. To initiate a refund request you would need to contact the reseller where you have registered for the course.

Card Replacement Policy

If the applicant requires a new SST card to be issued (due to card being lost, stolen or damaged), the replacement card will be charged $40. If the applicant needs to change their name on the card the replacement card will be charged at $40. Please make sure that you spell your legal name correctly to avoid unnecessary delays and costs. You can order your replacement SST card here.


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