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Refund and Cancellation Policy

Cancellation Policy

PDH STAR reserves the right to cancel or reschedule training courses. If the course is being rescheduled within the next calendar month any payments will be applied towards the rescheduled course. If the new course date is more than one month from the original course date, the applicant is entitled to a full refund.

Refund Policy

If the applicant wishes to cancel their course application and payment, they can do this as long as it is done seven business days in advance of the course date. If the cancellation is made within the seven business days period from the course date, the applicant will receive a credit that they have to use within a six month period from the original course date.

If the applicant fails to attend the rescheduled course date or wants to reschedule again, they will forfeit 50% of the course fee. If they do not reschedule or fail to attend a rescheduled course within a six month period from the original course date, the full 100% of the course fee will be forfeited.

For online courses, if for some reason you are not satisfied and would like a refund, please send us a request within 72 hours of your purchase. In order to be qualified for a refund, you need to meet the following criteria:

  • Course purchased no more than 72 hours prior to refund request
  • You have not attempted any portion of the final quiz/test/exam, or any of the “knowledge checks” or interim quiz/test/exam
  • You have not completed more than 50% of the course
  • You have not been issued a Certificate of Completion

If you meet the above criteria, please submit your refund request via email to with your proof of purchase attached to your email and an explanation as to why you are requesting the refund.

If you purchased your class on through a reseller, our refund and cancellation policy still applies. To receive a refund you would need to contact the reseller where you have registered for the course.

Card Replacement Policy

If the applicant requires a new SST card to be issued (due to card being lost, stolen or damaged), the replacement card will be charged $40. If the applicant needs to change their name on the card the replacement card will be charged at $40. Please make sure that you spell your legal name correctly to avoid unnecessary delays and costs.


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